How to Solve not Being Able to Install (Error 24/-24)

Error Code 24 or -24 is not a Mobizen Error. Rather, it is a Google PlayStore error that occurs when there is a problem loading or downloading an app.

Follow the 7 step process supplied by Google in order to solve the problem.


Google Play Store 7-Step Fix to Error Code 24


Step 1: Restart your Device

  • Once you restarted your device, try to download the app.

Step 2: Update the Date and Time on your Device

  • Device Settings> Select Date and Time> Uncheck “Automatic date & time”> Manually change the date and time to a wrong> Go to the home screen then go back to Settings, Date & Time, Fix the time and date to be correct and re-check “Automatic date & time”

Step 3: Clear Cache and Data

  • Device Settings> Apps or Application Manager> Google PlayStore> Clear Cache> Clear data> Go back and select Downloads or Download Manager> Clear Cache> Clear data.



Step 4: Reinstall PlayStore Updates

  • Device Settings> Apps or Application Manager> Google PlayStore> Uninstall updates> Go to Google PlayStore app and download the latest version.


Step 5: Install System Updates

Step 6: Turn on Download Manager

  • Device Settings> Apps or Application Manager> Download Manager> Enable

Step 7: Check your Device’s Available Storage


If following this process still does not solve the problem, please refer to Google PlayStore for more help.


War dieser Beitrag hilfreich?
357 von 422 fanden dies hilfreich